Refund policy

At Relaxico Beds, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order or you’ve received a faulty item, please get in touch with us within 14 days of delivery. We’ll do our best to resolve the issue, whether that’s by sending out a replacement item, a specific component, or providing a suitable alternative. If you're still not satisfied and wish to return the product, certain terms will apply.

To initiate a return, please contact us via email at relaxicobeds@gmail.com within 14 days of receiving your order. Refunds are issued to your original payment method and may take up to 14 working days to process. If a return is accepted, the 14-day refund window starts from the day we receive the item at our warehouse. Please note, all items must be unused, in their original packaging, and returned in a resalable condition.

Any product returned to us must be undamaged — it's the customer's responsibility to package the item securely for transit. If a returned item is damaged and unsuitable for resale, it will be sent back to the customer at an additional delivery cost, and a refund will not be issued.

We’ll require details such as your order number, name, address, product description, and the date of purchase to locate your order in our system. For hygiene reasons, we cannot accept returns on mattresses or bedding that have been removed from their original packaging, in line with health protection regulations under section 28 (3)(a) of the Consumer Contracts Regulation.

Returns should be sent to our warehouse at 7 Kingfisher Crescent, Dewsbury, United Kingdom, WF13 3BY and must be authorised by Relaxico Beds. Customers are responsible for all return delivery costs. If needed, we can arrange a collection for a flat fee of £50, which must be paid in advance. We reserve the right to charge this £50 collection fee in applicable situations.

If you've simply changed your mind and no longer wish to keep an item, you may still return it under the Consumer Contracts Regulations (2013), provided you notify us within 14 days of delivery. The item must remain unused and returned in an ‘as new’ condition. Once you’ve informed us of your return request, you have 28 calendar days to send the item back at your own expense.

Once we receive and inspect the return, a full refund (minus delivery costs) will be processed to your original payment method. Please be aware that both the original delivery and return delivery costs will be deducted, as these are the customer’s responsibility for non-faulty items. These rights do not apply to business customers.

Please note that custom-made, made-to-order, seasonal, limited edition, or bespoke items are not eligible for standard returns. These products are made specifically for you, and we do not offer refunds unless there is a manufacturing defect.

Orders for bespoke wall panelling projects are fully customized and are non-returnable. If a deposit is paid and the requested fitting date is less than 30 days away, we reserve the right to decline refund requests on the deposit.

Additionally, if you place an order for a matching item (such as a footstool) within 20 days of your original order, we can ensure the fabric shade and finish will match. However, due to material roll and batch variations, we cannot guarantee a perfect match for any orders placed beyond 20 days of the initial order.